Survey

Client care and satisfaction is the firm’s main aim. It is an essential part of our service to offer clients the opportunity to tell us what they think of the way we handle their affairs and to offer any suggestions on possible improvements.

If you are satisfied with what we have done for you, we would like to know. On the other hand if we have fallen below your expectations in some way we would like the chance to put things right for the future. 

With this in mind I invite you to answer the questions below.

Please note that any replies will be treated in confidence.

Will Johnson
Managing Partner

Please enter your name
Please enter your reference
Please enter the name of the fee earner
Visits to our office

1. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A
Telephone Communications

2a. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A

2b. Were you:

Written Communications

3. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A
Reception Staff

4. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A
Support Staff (PAs and Assistants)

5. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A
General

6a. How would you rate:

  • Excellent
  • Good
  • Average
  • Poor
  • N/A

6b. How likely are you to:

  • Very Likely
  • Likely
  • Unikely
  • Very Unlikely
  • N/A

6c. Service Level

Please enter any improvements we could make

7. Office Location

  • Car
  • Public Transport
  • Walk
Please enter other comments regarding our location