Client Care

Lexcel is the Law Society's practice management standard designed specifically for solicitors’ law firms to certify that certain standards have been met following independent assessment.

The standard looks at all aspects of practice management and helps to ensure that firms deliver excellent client care and a consistently high quality of service. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet the required standards of excellence.

Law firms that have been awarded this prestigious Lexcel Quality Mark have demonstrated their commitment to all aspects of good customer service and are authorised to use the Lexcel logo on their literature.

We initially set out to obtain Lexcel accreditation as it is in keeping with our philosophy of setting ourselves apart from other Staffordshire Solicitors in providing a consistent quality service to all of our clients. The standard sets in place rigorous and thorough system checks that lead us to provide a superior service to our clients.

The award is important to us because it is a formal acknowledgment of the attitude and the manner in which we manage our work, place emphasis on keeping our clients informed and always act in their – not our – best interests.

More information on the Lexcel standard is available on the Law Society’s website.

We became Lexcel accredited in 2004 and have maintained the quality mark with annual visits from an independent assessor.